BEAUTY BOX

frequently asked questions

 When will my box arrive?

If you are already an active OM Beauty Box monthly subscriber, the boxes ship by the third week of the month. 
• If you are a new subscriber, your box should ship within 10 business days after sign up. 
• On occasion, there are elements outside of our control that might hinder our ability to hold this promise. In those cases, we will be sure to communicate them to you and provide relevant updates.

 Which month's box will I get when I sign up?

 Whatever month you sign up in will be the month's box you receive. For example, if you sign up between January 1st and January 31st you will receive a January box. 
• At times due to popular demand, your first box may not fall within the same month that you ordered.
• Please note that if you sign up at the end of the month, you will receive two boxes back to back! For example, if you sign up on January 30th, you will receive a January box followed by a February box.

 What comes in an Allure Beauty Box?

 Each box will include 5 specially-curated products in deluxe size*, with a total value of at least $50. Our editors select a mix of luxury and indie brands to include in each box. We sometimes include a bonus product as a free, value add to you.
* We define a deluxe size as at least 3 uses, with the exception of certain high value, one time use products, such as sheet masks.
• All new members who sign up for the OM Beauty Box will receive a special gift as well.

 How much is shipping? 

• Your monthly Allure Beauty Box membership fee includes shipping.

 When will my credit card be charged?

• If you are already an active Allure Beauty Box monthly subscriber, you will be billed when your box ships. 
• If you are a new subscriber, you will be billed on the day that you sign up. Please note that if you sign up at the end of the month, you will receive two boxes back to back, and your credit card will be charged accordingly.  
• If you signed up for an annual subscription, your membership will renew on the 13th month of your original purchase. You will be notified by email before this transaction occurs. 

 Can I cancel my membership? 

 Yes, you can cancel your membership at any time. Please email: studio@omorganicmakeup.com . To be sure you will not be billed for the next month's box, cancel by the last day of the month prior. For example, cancel on or before November 30th to avoid being charged for the December box.

What if I want to change my shipping address?

 You can update your shipping information at any time. Please email: studio@omorganicmakeup.com
• To ensure your changes are processed in time, be sure to update your information before the end of the month prior.

 What if I want to change my billing information?

 You can update your billing information at any time logging into the Customer Service Portal here
• To ensure your changes are registered in time, be sure to update your information before your next box is shipped. 

 I never received my box...

• I'm already a member: Please note that our boxes ship by the third week of every month. If you have not received a tracking email and believe your box is missing, please email: studio@omorganicmakeup.com or call 03 83838618.
• I just signed up this month: When you sign up for the box, please allow up to 10 business days for delivery of that box. If it has been longer than that since you signed up, please email:
studio@omorganicmakeup.com or call 03 83838618.

 How long will my membership last? 

 As long as you are enrolled in the OM Beauty Box program, we will continue to bill and send you a new box each month.

 I didn't like one of the samples I received, can I exchange it for a different sample? 

Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.

 My box and/or some of its contents arrived damaged.

 An item is damaged: Oh no! Please email: studio@omorganicmakeup.com or call 03 83838618. and we will work to be able send you a replacement item.
• Every item in the box is damaged: Oh no! Please
email: studio@omorganicmakeup.com or call 03 83838618. and we will work to send you replacement samples, an entire box, or a refund on a case-by-case basis. Our goal is to make sure you receive at least 5 in-tact samples every month!

One of the items is missing from my box?

 In general, you are expected to receive 5 products and sometimes a 6th or 7th as a bonus. If you receive 4 items or less, please contact us at email: studio@omorganicmakeup.com or call 03 83838618. and let us know what item you are missing from your box that month. We will be able to send the missing item separately. 
• Please note the box may have multiple variations i.e. different shades of lipstick or different scents of hand cream.
• In addition to the 5 products in each Allure Beauty Box, we sometimes include a bonus product (or two) that falls outside of that category, but those never count towards your 5 items (they would be free, bonus products)

Will you tell me ahead of time what is in my box?

• We can't stop talking about our boxes! Follow us on our social channels (Facebook and Instagram) for a sneak peek into what is featured in each month's box.

How will I get the right shaded product for my skin tone?

 For shaded products, like a foundation, you will be provided an opportunity to pick the right shade for you. If you do not make a selection, one will be provided for you.

 Where do you ship?

We currently only ship within Australia.

Spread the Word!

Invite your product-obsessed friends to become OM Beauty Box members now, when they sign up we'll send you a referral bonus gift.

Can I qualify for multiple referral bonus gifts?

Yes! You can qualify for one referral gift in every month that at least one of your friends starts their subscription. So keep inviting friends to join in the fun!

When will I receive my referral gift?

Your referral gift should arrive 1-3 weeks after your friend's first Beauty box has shipped.

If I already have a subscription, can I buy an additional standalone box if I want two of a certain month's box?

Please email: studio@omorganicmakeup.com or call 03 83838618 to arrange another subscription.

 Have a question that's not answered here?

We would love to talk to you, please email: studio@omorganicmakeup.com or call 03 83838618.